Frequently Asked Questions

Please email us if you cannot find an answer to your question.

What is your experience as a writer?

With over 25 years of professional experience and 4+ years writing, I have become an established professional with a diverse range of skills and styles. My clientele includes small startups and large corporations, and I am always eager to take on new and exciting writing projects.

Who do you serve?

Propel Resume & Career Services works with professionals across nearly every industry and career level. Clients include recent graduates, experienced professionals, managers, executives, career changers, federal and private-sector employees, military veterans, and individuals re-entering the workforce.

Whether you need a professionally written resume, LinkedIn optimization, interview coaching, or job search strategy, services are customized to support your career goals.

What if I'm not satisfied with my resume?

My work is backed by a 100% satisfaction guarantee. If you are not satisfied with your resume, we offer free revisions until you are happy with the final result.

Please reach out to us at hello@propelresume.com

Do you create custom content or use AI?

Every resume, cover letter, LinkedIn profile, and career document I create is custom written for you. I take the time to understand your career history, accomplishments, target roles, and goals to develop content that accurately reflects your experience and personal brand.

While I leverage technology to enhance efficiency, I do not rely on AI-generated templates or generic copy-and-paste content. Every document is professionally written, strategically optimized, and personally reviewed to ensure it is authentic, ATS-friendly, and tailored to your unique career story.

What templates do you recommend?

I don't recommend using resume templates. While many look attractive, they often include design elements, graphics, tables, columns, text boxes, or formatting that can create problems with Applicant Tracking Systems (ATS) or make your resume difficult for recruiters to read.

Instead, I create professionally designed resumes that prioritize readability, keyword optimization, and compatibility with both ATS software and human reviewers. Every resume is custom formatted to highlight your experience while maintaining a polished, modern appearance that performs well throughout the hiring process.

What is the process to start a project?

Getting started is simple. Begin by scheduling a consultation through my website. During our meeting, we'll discuss your career goals, target positions, work history, and any challenges you're facing in your job search.

After our conversation, I'll recommend the services that best fit your needs and provide a proposal outlining the scope of work.

Once your project is confirmed, I'll begin developing your customized career documents and guide you through the review process until they're complete.

What if I want more than one resume created?

Before creating multiple resumes, I need to understand why you need more than one. In many cases, a single well-crafted resume can be customized for different opportunities with only minor adjustments.

If you're pursuing distinctly different career paths or industries, multiple resumes may be the best strategy. During our consultation, we'll discuss your career goals and determine whether one resume or multiple targeted versions will provide the greatest value and the strongest return on your investment.

How long does the process take?

The timeline for your project depends on the services you choose and how quickly we work together throughout the review process. Many clients bundle services such as a resume, cover letter, LinkedIn optimization, interview coaching, or career strategy, which can extend the overall engagement.

The estimated length of each service is listed on the individual service pages of my website. However, document creation and completion are collaborative and depend on timely communication, feedback, and the availability of both parties. My goal is to deliver a high-quality, customized product—not rush the process.

If you have an upcoming application deadline, please let me know during our consultation. Whenever possible, I'll work with you to accommodate your timeline.

Do I need to know what job I want before we work together?

No. If you already have a clear target, we can focus on positioning you for it. If you're unsure what's next, career coaching can help you explore your options, identify a direction, and develop a strategy before building your career tools.

Can you help me if I'm changing careers?

Yes. Career changers often need help identifying transferable skills, reframing experience, defining realistic targets, and communicating their value to a new audience. The right starting point depends on how much clarity you already have about your next move.

What résumé templates do you recommend?

I don't use pre-designed résumé templates. Every résumé is built from scratch in Microsoft Word based on your experience, career target, and content needs. This allows me to structure and format the document strategically rather than forcing your career story into a predetermined design.

Microsoft Word is required to properly review your drafts and final documents. Opening a Word document in Google Docs or another program can alter spacing, pagination, fonts, and formatting, so documents should always be reviewed in Microsoft Word as intended.