Service Agreement

Thank you for choosing Propel Resume & Career Services, LLC (“Propel” or the “Company”). This Service Agreement explains the responsibilities, policies, and terms that apply when an individual or organization (“Client”) purchases customized career services from Propel.

Please review this Agreement carefully. By approving a proposal or estimate, submitting payment, or authorizing Propel to begin work, the Client confirms that they have read, understood, and accepted the applicable pricing, scope, process, and terms.

To ensure agreement between both parties, please read our Client Agreement. Payment for services acknowledges that you have read, understood, and accepted our pricing, process, and terms and conditions.

PROJECT DELAYS

The project timeline begins on the date payment is received. The Client must submit requested questionnaires, employment information, job postings, documents, feedback, approvals, and other required materials within the stated project timeframes.

If the Client does not provide the requested information or complete the required action within 30 days of Propel’s request, the project may be placed on hold and removed from the active production schedule.

A project inactive for more than 30 days may require a reactivation fee equal to 50% of the original project price. A project inactive for more than 60 days may require a reactivation fee equal to 75% of the original project price. After 120 days of inactivity, the engagement will be considered closed, and resuming the work will require a new agreement and payment at current pricing.

Exceptions may be considered for a serious medical or personal emergency when the Client communicates with Propel as soon as reasonably possible. Reactivated projects will be scheduled according to Propel’s availability at that time.

PROJECT CANCELLATION BY CLIENT

Fees cover consultation, information gathering, research, strategy, writing, design, editing, coaching preparation, and other customized work. Because these services require reserved professional time and individualized preparation, cancellation fees apply as follows:

- If the Client cancels after payment but before customized work or interview-preparation work begins, Propel will issue a refund minus payment-processing fees and a 25% cancellation fee.

- If the Client cancels after customized work begins but before the first document draft is delivered or the first coaching session occurs, Propel will retain 75% of the total project fee. No unfinished drafts or working materials will be provided.

- Once the first document draft has been delivered or the first coaching or interview-preparation session has occurred, the total project fee is nonrefundable.

Any exception must be approved by Propel in writing or otherwise required by applicable law.

REVISIONS AND EDITS

All writing services include up to two rounds of language revisions and a quality check after the initial document delivery. Clients must submit revision requests within five calendar days of receiving each draft unless another timeframe has been agreed upon. New information submitted after drafting has begun, a significant change in career direction, or requests that substantially depart from the agreed scope may require an additional fee and revised completion schedule.

LinkedIn guidance and training are provided only when included in the purchased service. Propel provides recommendations and instruction; clients remain responsible for making changes to their own LinkedIn profiles unless otherwise agreed in writing.

CLIENT REVIEW AND PROJECT COMPLETION

The Client is responsible for carefully reviewing all drafts and final documents for accuracy, completeness, spelling, dates, employment history, education, credentials, contact information, and other factual content.

Propel will complete the revisions included in the purchased service and provide final documents after the Client approves the content.

Unless otherwise agreed in writing, the project will be considered complete 30 days after delivery of the initial draft or upon delivery of the approved final documents, whichever occurs first. Changes requested after the project closes may require a new agreement and additional fee.

Propel is not responsible for inaccurate, incomplete, or misleading information supplied or approved by the Client or for changes the Client makes after final delivery.

PROJECT DELIVERY TIMELINE

The project timeline begins on the date payment is received. The Client is responsible for submitting all required information, completed questionnaires, target job postings, and other requested materials within the timeframes established in this Agreement.

Estimated delivery dates depend on the service purchased, project complexity, Client responsiveness, and Propel’s current schedule. Delays in providing information, reviewing drafts, attending sessions, or completing required actions will pause or extend the anticipated delivery schedule but will not automatically extend the Client’s overall project-completion period.

Propel will communicate anticipated timing and make reasonable efforts to meet the agreed schedule. Substantial changes in direction, added services, emergencies, or circumstances outside Propel’s reasonable control may require a revised delivery date.

If Propel anticipates a material delay, the Client will be notified and provided with an updated estimated delivery date.

CONFIDENTIALITY

Propel treats information shared through questionnaires, forms, emails, consultations, coaching sessions, assessments, and project materials as confidential and uses it to provide the purchased services.

Propel may create fully anonymized or fictionalized examples for educational, portfolio, competition, award, website, or publication purposes, if names, contact information, employers, identifying details, and confidential information are removed or materially changed.

Propel will obtain separate permission before publishing any material that identifies the Client or could reasonably be connected to the Client. This confidentiality provision does not prevent disclosure when required by law or when reasonably necessary to protect legal rights, prevent fraud, or address a security concern.

NO GUARANTEE OF EMPLOYMENT OUTCOMES

Propel provides professional writing, career strategy, coaching, education, and related support intended to strengthen the Client’s career materials and job-search preparation.

Propel does not guarantee interviews, job offers, promotions, salary increases, employment, acceptance into a particular role, or any other specific career outcome. Employer decisions depend on numerous factors outside Propel’s control, including market conditions, qualifications, competition, networking, application activity, interview performance, compensation expectations, and hiring practices.

The Client remains responsible for reviewing and approving all career materials, identifying and pursuing opportunities, submitting applications, networking, preparing for interviews, and making final career decisions.

Propel’s services are collaborative. The quality and usefulness of the completed work depend substantially on the accuracy, completeness, and timeliness of the information and participation provided by the Client.

PAYMENT POLICIES

Full payment is required before work begins unless Propel approves a written payment arrangement. Payment confirms the Client’s acceptance of the applicable proposal, scope of work, Service Agreement, pricing, and project requirements.

Because Propel reserves professional time and provides customized services, payments are subject to the cancellation and refund provisions stated in this Agreement. Payment-processing fees may be nonrefundable to the extent permitted by law.

Failure to complete questionnaires, provide requested information, attend scheduled sessions, or participate in the project does not automatically entitle the Client to a refund or extension.

ACCEPTANCE OF AGREEMENT

The Client may purchase services through an approved payment link, invoice, proposal, estimate, or other checkout method provided by Propel. By approving a proposal or estimate, submitting payment, or authorizing Propel to begin work, the Client confirms that they have reviewed, understood, and accepted this Service Agreement, the applicable scope of work, pricing, and project requirements.

If a separate proposal, estimate, product description, or written agreement contains terms specific to the purchased service, those terms will apply in addition to this Agreement. If a service-specific term conflicts with this Agreement, the more specific written term will control for that engagement.

CONTACT INFORMATION

Propel Resume & Career Services, LLC
Joana Donovan, Owner
hello@propelresume.com
www.propelresume.com